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Refund & Cancellation Policy

Our policy on cancellations, refunds, and rescheduling of services.

Last updated: November 30, 2025

1. Introduction

This Refund & Cancellation Policy outlines the conditions under which services booked with **MechanicServices24x7** ("we," "us," or "our") can be cancelled, rescheduled, and if a refund is applicable. We aim for fairness and transparency in all our interactions. By booking a service with us, you agree to this policy.

2. Service Booking & Payment

When you book a service through our platform, you will be informed of the estimated cost. For certain services or in specific situations, an advance payment or a booking fee may be required. This will be clearly communicated before you confirm your booking.

3. Cancellation Policy

3.1. Cancellation by Customer:

  • **Free Cancellation (Before Mechanic Dispatch):** You may cancel any service request **free of charge** if you do so before a mechanic has been dispatched to your location. Please inform us as soon as possible via phone or our website/app.
  • **Cancellation Fee (After Mechanic Dispatch):** If you cancel a service request **after a mechanic has already been dispatched** to your location, a cancellation fee of **[Specify Amount/Percentage, e.g., INR 150 or 25% of the estimated service cost]** may be charged. This fee covers the mechanic's travel time and fuel costs incurred.
  • **No Show:** If our mechanic arrives at the specified location and you (or an authorized representative) are not present, and we are unable to reach you, the service will be cancelled, and a no-show fee equivalent to the cancellation fee (or a fixed amount like **[Specify Amount, e.g., INR 200]**) will be applicable.

3.2. Cancellation by MechanicServices24x7:

We reserve the right to cancel a service request in the following circumstances:

  • **Unforeseen Circumstances:** Due to extreme weather conditions, natural disasters, unavoidable technical issues, or other Force Majeure events.
  • **Mechanic Unavailability:** If a mechanic is not available in your area or cannot reach you within a reasonable timeframe.
  • **Safety Concerns:** If the service location is deemed unsafe or inaccessible, or if the requested service poses a safety risk.
  • **Misinformation:** If the customer provides incorrect or misleading information regarding the vehicle or service requirement.

In case of cancellation by MechanicServices24x7, any advance payment made by the customer will be fully refunded.

4. Refund Policy

4.1. Conditions for Refund:

Refunds are processed under the following conditions:

  • **Cancellation by MechanicServices24x7:** Full refund of any advance payment.
  • **Overpayment:** If an accidental overpayment occurs, the excess amount will be refunded.
  • **Service Not Rendered:** If, despite a confirmed booking and payment, the service could not be completed by our mechanic for reasons attributable to us.
  • **Unsatisfactory Service (Case-by-Case):** If you are genuinely unsatisfied with a service, please contact us within **[Specify Days, e.g., 24-48 hours]** of service completion. We will investigate the matter and, at our discretion, may offer a partial or full refund, or a complimentary re-service.

4.2. Non-Refundable Situations:

No refunds will be issued in the following situations:

  • Applicable cancellation fees (as per section 3.1).
  • No-show fees (as per section 3.1).
  • If the issue was not fully resolved due to pre-existing conditions of the vehicle not disclosed by the customer, or if the customer declined further necessary repairs recommended by the mechanic.
  • For damages occurring after the completion of service that are not directly related to the service performed.

4.3. Refund Process:

  • **Initiation:** To request a refund, please contact us with your booking details and the reason for the refund request.
  • **Review:** All refund requests will be reviewed by our team within **[Specify Days, e.g., 2-3 business days]**.
  • **Processing:** Approved refunds will be processed within **[Specify Days, e.g., 5-7 business days]** from the date of approval.
  • **Method:** Refunds will typically be issued via the original payment method. If this is not possible, an alternative method (e.g., bank transfer) will be arranged.

5. Rescheduling Policy

You may request to reschedule your service free of charge, provided you do so at least **[Specify Hours, e.g., 1 hour]** before the scheduled arrival time. Rescheduling requests made after this period, or after mechanic dispatch, may be subject to a rescheduling fee or treated as a cancellation (refer to section 3.1).

6. Contact Us

For any questions regarding our Refund & Cancellation Policy, or to initiate a request, please contact us: